Support & Help Center

Welcome to the support page for LockedIn. Below you’ll find answers to common questions and solutions for troubleshooting.

Emergency Unblocking & Server Issues

If the verification server is unavailable or you are stuck in a blocked state, use any of the following methods to regain access:

Automatic Unlock after 4 Attempts: If the server fails to verify or connect 4 times in a row, the app will automatically disengage the block.
Emergency Exit: Use the Emergency Exit button located directly on the Pomodoro timer screen.
Screen Time PIN Override (iOS): Go to your device Settings > Screen Time > App Limits (or Content & Privacy Restrictions) and enter your Screen Time PIN to manually remove or bypass the blocking restriction.

All payments, renewals, and cancellations are processed through your device’s official app store via RevenueCat.

iOS (Apple App Store): Apple handles all billing and refunds directly. Request a refund by visiting reportaproblem.apple.com.
Android (Google Play Store): Request a refund directly through the Google Play Help Center.
Subscription Management: Manage or cancel your active subscription in your device’s account settings (Apple ID Settings on iOS or Google Play Subscriptions on Android).

To ensure your completed work is verified quickly without errors:

Good Lighting: Ensure the work area is well-lit without heavy shadows.
Clear Framing: Position the camera directly over the completed task so the image is crisp and legible.
Real-time Deletion: Remember, images are processed instantly for validation and immediately deleted—none of your photos are saved.

If the app is not blocking or unblocking properly, ensure you have granted the required system permissions:

Screen Time / Accessibility Permissions: Ensure LockedIn has permission to manage app restrictions in your device settings.
Internet Connection: An active internet connection is required to transmit images to our server for AI validation.

If you’re experiencing an unhandled issue or have feedback, reach out to us directly:

Email: lockedin@ogoodwinday.co.uk (Please include your device model and OS version for faster assistance).